Contact support
Email antonio.budiselic@gmail.com. Include the app version, Android or iOS version and a description of what happened. Do not send passwords, full purchase receipts or sensitive financial information.
Restore Premium
Sign in to the intended Money Envelopes account, open Settings and choose Restore Purchases. On Android, use the Google Play account that originally completed the purchase; on iPhone or iPad, use the original Apple Account. A purchase remains associated with its Money Envelopes account until that account is deleted.
Manage or cancel a subscription
Apple manages subscription billing. On iPhone or iPad, open Settings → your name → Subscriptions → Money Envelopes. Deleting the app or your Money Envelopes account does not cancel an Apple subscription.
Google manages subscriptions purchased on Android. Open Google Play → profile icon → Payments & subscriptions → Subscriptions → Money Envelopes using the account that made the purchase. Deleting the app or your account does not cancel a Google Play subscription. Lifetime is a one-time purchase and does not renew.
Delete your account
In Money Envelopes, open Settings → Delete account and complete the identity confirmation. This permanently removes your authentication account, envelopes and transactions. Export any records you want to keep first. If you cannot use the app, follow the steps on the account deletion page.
Sync problems
Confirm that you are signed into the correct Money Envelopes account and have an internet connection. The app can show cached records offline and synchronizes pending changes when connectivity returns.
Privacy
Read the Privacy Policy or email us with a privacy request.